1. Information we collect
We collect information you provide directly, including name, email address, shipping and billing details, phone number, and order communications. We also collect technical data such as IP address, browser type, device information, and on-site interaction events through cookies and analytics tools.
2. How we use information
Your information is used to process payments, fulfill orders, provide customer support, prevent fraud, improve our services, and send transactional updates. If you opt in, we may send marketing emails about new products, promotions, and store updates.
3. Sharing and disclosure
We share data only with service providers necessary for operations, including payment processors, hosting providers, analytics services, shipping partners, and commerce infrastructure providers. We may also disclose information where required by law or to protect legal rights, user safety, and platform integrity.
4. Cookies and tracking
We use cookies and similar technologies to keep your cart active, remember preferences, understand traffic, and improve browsing performance. You can control cookies through browser settings, though some website functions may not work properly if disabled.
5. Data retention and security
We retain personal information only as long as needed for legal, accounting, fraud prevention, and customer service obligations. We use industry-standard safeguards to protect data, but no transmission or storage method is fully risk-free.
6. Your rights
Depending on your location, you may request access, correction, deletion, or portability of your personal information, and you may object to or limit certain processing. You may unsubscribe from marketing messages at any time using the unsubscribe link in our emails.
7. Contact us
For privacy requests or data questions, contact us at privacy@havenicstores.com or support@havenicstores.com.